Shipping Policy

SHIPPING POLICY

(South Africa – Delivery Information & Shipping Terms)

1. Overview

This Shipping Policy applies to all orders placed with CarryCollective™.

We are committed to delivering your order safely and efficiently. All deliveries are fulfilled through our trusted courier partner, Aramex Store to Door, and are subject to the terms outlined below.

By placing an order with CarryCollective™, you acknowledge and agree to this Shipping Policy.

2. Order Processing

Orders are processed Monday to Friday, excluding South African public holidays.

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for dispatch.

Please allow 1–2 business days for order processing before shipment.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

CarryCollective™ delivers throughout South Africa using Aramex Store to Door.

Estimated delivery time: 8–11 business days from the date your order is dispatched.

Please note that delivery timeframes are estimates only and are not guaranteed.

Business days exclude weekends and public holidays.

4. Shipping Costs

Shipping charges are calculated at checkout and displayed before payment is completed.

From time to time, CarryCollective™ may offer free shipping promotions at its sole discretion.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

Customers are responsible for monitoring the progress of their shipment using the tracking information provided.

6. Delivery Delays

While CarryCollective™ works closely with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include, but are not limited to:

  • Severe weather conditions;
  • Public holidays;
  • High shipping volumes;
  • Industrial action or strikes;
  • Road closures;
  • Natural disasters;
  • Civil unrest;
  • Remote delivery locations;
  • Operational delays experienced by the courier.

CarryCollective™ is not responsible for delivery delays caused by third-party courier services or events beyond our reasonable control.

Delivery estimates should therefore be regarded as approximate only.

7. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

CarryCollective™ cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from:

  • Incorrect addresses;
  • Incomplete addresses;
  • Incorrect contact numbers;
  • Incorrect recipient details.

If an order is returned to CarryCollective™ due to incorrect delivery information, the customer may be required to pay the cost of re-delivery.

8. Failed Delivery Attempts

If the courier is unable to deliver your parcel after reasonable delivery attempts, the parcel may be returned to CarryCollective™.

Additional shipping charges may apply before the order can be re-dispatched.

9. Risk and Ownership

Risk in the products passes to the customer upon successful delivery to the delivery address provided during checkout.

Ownership of the goods remains with CarryCollective™ until full payment has been received.

10. Lost or Damaged Parcels

If your parcel appears to be lost or arrives visibly damaged, please contact CarryCollective™ within 48 hours of the recorded delivery date.

Where necessary, CarryCollective™ will liaise with the courier to investigate the matter.

Claims for lost or damaged parcels remain subject to the courier's investigation and verification process.

11. Delivery Areas

CarryCollective™ currently delivers to physical addresses within South Africa.

Unfortunately, delivery timeframes to remote or outlying areas may be longer than the standard estimate.

12. Changes to Orders

Once an order has been placed, CarryCollective™ cannot guarantee that changes or cancellations can be accommodated if the order has already entered processing or has been dispatched.

Customers requiring assistance should contact us as soon as possible after placing an order.

13. Contact Us

For any shipping or delivery enquiries, please contact:

CarryCollective™ Customer Support

📧 carrycollective26@outlook.com

Business Hours:

Monday – Friday

09:00 – 17:00 (SAST)