CarryCollective™ Terms of Service

Welcome to CarryCollective™ ("CarryCollective™", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of our website, products and services. By accessing our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, Refund Policy and any other policies published on our website.

If you do not agree to these Terms, please do not use our website or purchase our products.

1. About Us

CarryCollective™ is an online retailer based in the Republic of South Africa.

Our website is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products online. While Shopify powers our online store, all purchases are made directly from CarryCollective™, not Shopify.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old; or
• You have the permission of a parent or legal guardian to use this website.

You agree to provide accurate, complete and current information whenever requested and are responsible for maintaining the confidentiality of your account details.

3. Products

We strive to display our products as accurately as possible.

However:

• Colours may vary depending on your screen or device.
• Product dimensions may vary slightly due to manufacturing tolerances.
• Packaging may change from time to time without notice.
• Images are for illustrative purposes and may differ slightly from the final product.

We reserve the right to discontinue products or limit quantities at any time.

4. Pricing

All prices are displayed in South African Rand (ZAR).

Unless stated otherwise:

• Prices include VAT where applicable.
• Delivery charges are calculated separately during checkout.
• Promotional pricing may be available for limited periods.

We reserve the right to correct pricing errors before dispatching an order.

If an incorrect price has been displayed due to an error, we may cancel the order and refund any payment received.

5. Orders

Submitting an order constitutes an offer to purchase.

Your order becomes legally binding only once:

• payment has been successfully received; and
• we send you an Order Confirmation email.

We reserve the right to refuse or cancel orders where:

• payment cannot be verified;
• stock is unavailable;
• pricing errors occur;
• fraudulent activity is suspected; or
• we reasonably believe the order breaches these Terms.

Where an order is cancelled after payment has been received, a full refund will be processed using the original payment method.

6. Payment

We accept payment methods displayed during checkout.

By placing an order you warrant that:

• you are authorised to use the payment method;
• payment information supplied is accurate;
• sufficient funds are available.

Payments are securely processed through approved third-party payment providers.

CarryCollective™ does not store full payment card details.

7. Shipping and Delivery

Delivery estimates are provided in good faith but are not guaranteed.

We are not liable for delays caused by:

• courier companies;
• customs inspections;
• weather;
• strikes;
• public holidays;
• force majeure events; or
• circumstances beyond our reasonable control.

Risk in the goods passes to you only upon delivery.

Ownership of the goods remains with CarryCollective™ until payment has been received in full.

8. Returns and Refunds

Returns are governed by our Refund Policy.

Nothing in these Terms limits or excludes any rights you have under the Consumer Protection Act 68 of 2008.

Where products are defective, damaged or not as described, your statutory rights under South African law remain fully applicable.

9. Consumer Protection Act

CarryCollective™ complies with the Consumer Protection Act 68 of 2008.

Nothing contained in these Terms limits or removes any rights granted to consumers under applicable South African law.

If any provision of these Terms conflicts with the Consumer Protection Act, the provisions of the Act shall prevail.

10. Intellectual Property

All content appearing on this website including but not limited to:

• logos;
• branding;
• trademarks;
• graphics;
• product photographs;
• videos;
• text;
• layouts;
• icons;
• downloadable content; and
• software

is owned by or licensed to CarryCollective™ and is protected under South African intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit any content without our prior written consent.

11. Website Use

You agree not to:

• use the website unlawfully;
• interfere with website security;
• upload viruses or malicious software;
• attempt unauthorised access;
• copy website content without permission;
• misuse our services;
• scrape or harvest data;
• impersonate another person;
• submit false information.

We reserve the right to suspend access where these Terms are breached.

12. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for:

• third-party content;
• third-party products;
• third-party privacy practices;
• external websites.

Your use of third-party websites is entirely at your own risk.

13. Customer Reviews and Feedback

By submitting reviews, photographs, testimonials or feedback, you grant CarryCollective™ a worldwide, royalty-free, perpetual licence to use, reproduce and publish such content for marketing and business purposes.

You warrant that:

• the content belongs to you;
• it does not infringe third-party rights;
• it is truthful;
• it is not unlawful or defamatory.

We reserve the right to remove any review at our discretion.

14. Privacy

Your personal information is processed in accordance with:

• the Protection of Personal Information Act, 4 of 2013 ("POPIA");
• our Privacy Policy; and
• applicable South African legislation.

By using our website, you consent to the collection and processing of your personal information as described in our Privacy Policy.

15. Website Availability

While we aim to keep our website available at all times, we do not guarantee uninterrupted access.

Maintenance, technical issues or circumstances beyond our control may temporarily affect website availability.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful under South African law.

To the fullest extent permitted by law, CarryCollective™ shall not be liable for indirect, incidental, consequential or special damages arising from:

• use of the website;
• delays;
• loss of profits;
• business interruption;
• data loss; or
• events outside our reasonable control.

Our maximum liability shall not exceed the purchase price paid for the relevant product giving rise to the claim, except where otherwise required by law.

17. Indemnity

You agree to indemnify and hold harmless CarryCollective™, its owners, employees, contractors and service providers against any claims, losses or expenses arising from:

• your breach of these Terms;
• unlawful use of the website;
• infringement of third-party rights.

This clause applies only to the extent permitted under South African law.

18. Force Majeure

CarryCollective™ shall not be liable for any failure or delay caused by events beyond our reasonable control including but not limited to:

• natural disasters;
• pandemics;
• war;
• civil unrest;
• strikes;
• power failures;
• internet outages; or
• government action.

19. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

Continued use of the website after changes have been published constitutes acceptance of the revised Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any dispute arising from these Terms shall be subject to the jurisdiction of the South African courts, subject to any rights granted to consumers under applicable legislation.

21. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, constitute the entire agreement between you and CarryCollective™ regarding your use of our website and services.

23. Contact Us

If you have any questions regarding these Terms, please contact us:

CarryCollective™

Email: carrycollective26@outlook.com

Website: https://carrycollective.co.za